How DANA Records Enter Our Policy
We collect the details needed to create and protect your account, such as your phone number, verification status, login events, device information and selected wallet reference. When you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, we may receive a payment reference, amount
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status and time stamp so we can match the transaction without storing a wallet password. We use these records to provide account access, check unusual sign-in activity, resolve payment questions and meet applicable legal requests where local law permits. We keep records only for the period
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needed for those purposes or a lawful retention requirement. We do not ask you to place payment credentials in support messages. Before account access, phone verification may be requested, and you can ask us what data is held, why it is used, or how to correct
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it through the contact paths below.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.